Payment, Shipping & Handling Information for FISH and PLANTS and Supplies

Fish ~ how to order

They are packaged in a double bag with lots of oxygen and then in a Styrofoam cooler and then into a heavy duty box.

I will email the air bill number and it will include information on how to handle the fish when they arrive. I suggest you read that email and print it out so you have it handy when your fish arrive. If you are NEW to the hobby please let me know so that I can offer you further assistance. Even though my fish are scraped and scoped for health reasons before they leaves here, I still recommend that you quarantine all new arrivals before putting them in your pond for at least 2 weeks. I do not recommend any treatment for my fish when you receive them other than a little salt. I do recommend that you quarantine them. Over night, next day shipping and handling in most cases in the United States is $45.00 to $95.00 depending on where you live from zip code 28658.

I take great care and pride in my fish and I want you to fully understand that I am not responsible for the fish if they die after you receive them. I am available by email and phone should you have problems. I will hold the fish for one week and your initials and date will appear next the fish if you are sending a money order. After one week, the fish will be put back up for sale. This will allow you time to get a money order to me, if you are paying by that method.

The size of each fish is figured the top of the head to the tip of the tail and are as accurate as possible. Each picture is click-able for enlargement to see more details. All fish are sold on a first come first serve basis and I will update nightly and mark them sold. Please keep in mind this does not include the cost of shipping.

Do you only want a couple of fish? I will combine shipping to save costs with you and a friend. They will be in separate bags and the persons name will be on the bag that gets the fish. That way it will be less stressful to the fish as each person can take home their fish and float it in their quarantine tank with no cross contamination from one tank to the other between friends. This would work great for someone who only wants a couple of smaller fish or one larger fish. I can put 2 shipping bags in one shipping container and those 2 folks could just split the cost of shipping.

I am sorry but because of 2 deadly viruses that are killing koi, I do not accept any returns of live fish once they have been accepted by you.

I will say, I have not so far, ever had fish arrive dead. Knock on wood!

PLANTS are shipped Monday, Tuesday and sometimes Wednesday. They are shipped USPS priority mail with delivery confirmation. There is a $2.98 handling charge per box (not per plant!) Email me the list of plants you would like along with your shipping information and I will email you back with a total including shipping.

February 21st 2006

106 boxes shipped 2/21/2006

My shipping is very reasonable (the actual cost USPS charges plus $2.98 handling charge PER box) but there are factors that I need to know before I can quote shipping. I need to know which plants and how many because shipping is based on weight. In the heat of summer I may need to add an ice pack to the box and in the winter I may need to add a heat pack. Packing material depends on your temperature and my temperature here in North Carolina at the time of shipping. Many years of shipping plants has taught me well on how to get the plants to you alive and looking like they never left the water.

For instance I can usually ship 2 bog plants for the same price as one, depending of course on which bog plants they are. In some cases 3 smaller bog plants could possibly ship for the price of one. Lotus I can generally ship 2 or 3 in the same box together for slightly more ($1.00 to $1.50 more) than one. Depending on your distance from me, shipping of lotus tubers will vary from about $6.50 to $9.00. I can most likely ship 2 for around $7.50 to $10.50. The other factor is the size of the tuber. A small growing tuber may only be about 6 inches where a large growing variety can be up to 18 inches. Last year we shipped a few tubers that were 21 inches long! So now you can see why there is a wide range of shipping costs.

Ditto on tall plants like umbrella and papyrus. One of each plant can ship for the price as one plant or slightly higher

On the other hand I can NOT ship say a potted lily with a tall plant. One goes in a long tube box the other in a large square box (neither plant can ship in the other size box). So those 2 plants can not ship together.

Essentially it boils down to I need to see the order to quote a shipping price.

Payment Options

Google Checkout

Once I have your list and shipping information I will send an invoice you can click on to make payment. No one, including me ever sees your credit card information. It is a very secure way to pay for on line purchases.

We do our best to send the plants that you ordered. If the plant you ordered is not available we will try to contact you in advance. Please let us know if we may make substitutions or if we should delete an item if it should not be in stock at the time of shipping.

We guarantee that all plants are shipped alive and healthy, have been inspected by the Department of Agriculture in the state of North Carolina. All plants are treated by us for parasites, fungus and bacteria. We will never ship anything I would not personally put in my own pond! Once the plant is accepted by you it is no longer returnable because of deadly viruses that could contaminate our growing facilities.

Keep in mind not all plants are available at all times of the year.  While all plants are grown in heated greenhouses, some still go dormant in the winter.

Others are available all year around. I can better advise you once I know which plants you are interested in receiving.

All plants must be returned, packaged properly for shipping, within 3 days of arrival. Shipping fees will not be refunded. There will be no refunds after 3 days and I will assume that the order was acceptable unless I hear different from you.

After 3 days all claims of dead plants will require a photo as proof or the return of the plant at my disgression.

It is your responsibility to know your water temperature of your pond and make sure the pond is the proper temperature each plant before adding it. It is also your resposibility to know the proper depth (email me if you are not sure or check my web site). I am NOT responsible if your fish eat or destroy the plants