my
email list
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Payment, Shipping & Handling Information for FISH and
PLANTS and Supplies |
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Fish ~ how to order
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Fish are shipped overnight express
via Fed EX. We take the fish to Fed Ex at 6pm,
just before they close. In most cases they are
guaranteed to be delivered by 10:30 am the next morning.
If you are in a more remote area, it could be noon and a
very remote area 4pm. We generally ship 5 to 20 boxes
all over the USA every week. We ship fish on
Wednesday and Thursday for arrival the next morning.
They are packaged in a double bag
with lots of oxygen and then in a Styrofoam cooler and
then into a heavy duty box.
I will email the air bill number
and it will include information
on how to handle the fish when
they arrive. I suggest you read
that email and print it out so
you have it handy when your fish
arrive. If you are NEW to the
hobby please let me know so that
I can offer you further
assistance.
Even though my fish are scraped
and scoped for health reasons
before they leaves here, I still
recommend that you quarantine
all new arrivals before putting
them in your pond for at least 2
weeks. I do not recommend any
treatment for my fish when you
receive them other than a little
salt. I do recommend that you
quarantine them.
Over night, next day shipping and
handling in most cases in the
United States is $45.00 to
$95.00 depending on where you
live from zip code 28658.
I take great care and pride in
my fish and I want you to fully
understand that I am not responsible for
the fish if they die after you receive
them. I am available by email and phone
should you have problems. I will hold
the fish for one week and your initials
and date will appear next the fish if
you are sending a money order. After
one week, the fish will be put
back up for sale. This will
allow you time to get a money
order to me, if you are paying
by that method .
The size of each fish is figured
the top of the head to the tip of
the tail and are as accurate as
possible. Each picture is
click-able for enlargement to
see more details. All fish are
sold on a first come first serve
basis and I will update nightly
and mark them sold. Please keep
in mind this does not include
the cost of shipping.
Do
you only want a couple of fish?
I will combine shipping to save
costs with you and a friend.
They will be in separate bags
and the persons name will be on
the bag that gets the fish.
That way it will be less
stressful to the fish as each
person can take home their fish
and float it in their quarantine
tank with no cross
contamination from one tank to
the other between friends. This
would work great for someone who
only wants a couple of smaller
fish or one larger fish. I can
put 2 shipping bags in one
shipping container and those 2
folks could just split the cost
of shipping
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DOA and Returns |
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All fish are GUARANTEED
to arrive live. Proof of DOA
(photo with tail removed)
must be provided to me within 2
hours of you receiving your
fish. I can not be responsible
for fish that die after they are
received by you.
I am sorry but
because of 2 deadly
viruses
that are killing koi, I do not accept
any returns of live fish once they have
been accepted by you.
I will say, I
have not so far, ever had fish arrive
dead. Knock on wood!
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How to order fish |
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Make a list of the
fish numbers
then send it along with your zip code to . .
Email
Bonnie I will email back a total including shipping . |
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Plants
~ how to order
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PLANTS are shipped
Monday, Tuesday and sometimes Wednesday.
They are shipped USPS priority mail with
delivery confirmation. There is a $1.95
handling charge per box (not per plant!)
Email me the list of plants you would
like along with your shipping
information and I will email you back
with a total including shipping
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February 21st 2006 |
106
boxes shipped 2/21/2006 |
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Supplies |
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Email me your list
of supplies and shipping information and
I will get back with you on a total |
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HOW SHIPPING IS CALCULATED |
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My
shipping is very reasonable (the actual
cost USPS charges plus $1.95 handling
charge PER box) but there are factors
that I need to know before I can quote
shipping. I need to know which
plants and how many because shipping is
based on weight. In the heat of
summer I may need to add an ice pack to
the box and in the winter I may need to
add a heat pack. Packing material
depends on your temperature and my
temperature here in North Carolina at
the time of shipping. Many years of
shipping plants has taught me well on
how to get the plants to you alive and
looking like they never left the water.
For instance I can
usually ship 2 bog plants for the same
price as one, depending of course on
which bog plants they are. In some cases
3 smaller bog plants could possibly ship
for the price of one. Lotus I can
generally ship 2 or 3 in the same box
together for slightly more ($1.00 to
$1.50 more) than one. Depending on your
distance from me, shipping of lotus
tubers will vary from about $6.50 to
$9.00. I can most likely ship 2
for around $7.50 to $10.50. The
other factor is the size of the tuber.
A small growing tuber may only be about
6 inches where a large growing variety
can be up to 18 inches. Last year
we shipped a few tubers that were 21
inches long! So now you can see
why there is a wide range of shipping
costs.
Ditto on tall
plants like umbrella and papyrus.
One of each plant can ship for the price
as one plant or slightly higher
On the other hand I
can NOT ship say a potted lily with a
tall plant. One goes in a long
tube box the other in a large square box
(neither plant can ship in the other
size box). So those 2 plants can
not ship together.
Essentially it
boils down to I need to see the order to
quote a shipping price. |
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Payment
Options |
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Google Checkout |
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Once I have your list and shipping
information I will send an invoice you
can click on to make payment. No one,
including me ever sees your credit card
information. It is a very secure
way to pay for on line purchases.
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Check or Money Order, Personal
Checks |
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All are fine. Make them payable to
Bonnie Hale. Personal checks may
be held for clearance. |
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Returns and Credits |
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We do our best to send the plants that
you ordered. If the plant you ordered is
not available we will try to contact you
in advance. Please let us know if we may
make substitutions or if we should
delete an item if it should not be in
stock at the time of shipping.
We guarantee that
all plants are shipped alive and
healthy, have been inspected by the
Department of Agriculture in the state
of North Carolina. All plants are
treated by us for parasites, fungus and
bacteria. We will never
ship anything I would not personally put
in my own pond! Once the plant is
accepted by you it is no longer
returnable because of deadly viruses
that could contaminate our growing
facilities.
Keep in mind not
all plants are available at all times of
the year. While all plants are
grown in heated greenhouses, some still
go dormant in the winter.
Others are
available all year around. I can
better advise you once I know which
plants you are interested in receiving.
All plants must be returned, packaged properly for shipping, within 3 days of arrival. Shipping fees will not be refunded. There will be no refunds after 3 days and I will assume that the order was acceptable unless I hear different from you.
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