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We do our best to send the plants that you ordered. If the plant you ordered is not available we will try to contact you in advance. Please let us know if we may make substitutions or if we should delete an item if it should not be in stock at the time of shipping.
We guarantee that all plants are shipped alive and healthy, have been inspected by the Department of Agriculture in the state of North Carolina. All plants are treated by us for parasites, fungus and bacteria. We will never ship anything I would not personally put in my own pond! Once the plant is accepted by you it is no longer returnable because of deadly viruses that could contaminate our growing facilities.
Keep in mind not all plants are available at all times of the year. While all plants are grown in heated greenhouses, some still go dormant in the winter.
Others are available all year around. I can better advise you once I know which plants you are interested in receiving.
All plants must be returned, packaged properly for shipping, within 3
days of arrival. Shipping fees will not be refunded. There will be no refunds after 3 days and I will assume that the order was acceptable unless I hear different from you.
After 3 days all claims of dead plants will require a photo as proof or the return of the plant at my disgression.
It is your responsibility to know your water temperature of your pond and make sure the pond is the proper temperature each plant before adding it. It is also your resposibility to know the proper depth (email me if you are not sure or check my web site).
I am NOT responsible if your fish eat or destroy the plants |