|We do our best to send the plants that you ordered. If the
plant you ordered is not available we will try to contact you in advance. Please
let us know if we may make substitutions or if we should delete an item if it
should not be in stock at the time of shipping.
We guarantee that all plants are shipped alive and healthy,
have been inspected by the Department of Agriculture in the state of North
Carolina. We treat all plants for parasites, fungus and bacteria. We will never
ship anything I would not personally put in my own pond! Once you accept the
plant, it is no longer returnable because of deadly viruses that could
contaminate our growing facilities. Returns will only be allowed in cases where
I have made an error on the order. I must be notified by email within 24 hours
if there is an error in your order.
Keep in mind not all plants are available at all times of the
year. While all plants are grown in heated greenhouses, some still go dormant in
Others are available all year around. Seasonal items are
marked in the shopping cart along with the estimated time they will be
All plants must be returned, packaged properly for shipping,
within 7 days of arrival. There will be no refunds after
7 days and I will
assume that the order was acceptable unless I hear different from you within
24 hours. If you are having a problem with a
particular plant, please email photos and your phone
number and I will email or call you ASAP
After 24 hours all claims of dead plants will
require a photo as proof and or the return of the
plant at our discretion.
It is your responsibility to know your water temperature of
your pond and make sure the pond is the proper temperature each plant before
adding it. It is also your responsibility to know the proper depth (email me if
you are not sure or check my web site). I am NOT responsible if your fish eat or
destroy the plants.
Pond supplies and live stream
cameras are not returnable.
The camera is covered by the manufacturers
guarantee for one year from day of purchase.
Please contact me prior to returning the camera for
instructions. The camera will be replaced or
repaired as determined by the manufacturer. A camera
that has water inside will not be replaced or
guaranteed, Water inside the camera will void
A check made payable to Bonnie Hale for the
amount of $16.98 must be included with the camera